Our returns policy is very simple – we will accept returns for any reason, and issue a refund or credit. Anything that has been purchased online can be returned to our warehouse. To send the item back please fill in the return form you received with your order and send it back to the relevant address. Instructions on how to send it are on the return form.
•All products must be returned within 14 days of receipt.
•All products must be unworn and unwashed.
•All products must have all original Reine et Roi tags still attached.
•Shipping back to our warehouse is at the customers’ own cost.
Any products purchased in our regular sale can be returned and will be fully refunded.
As soon as we have received your return, it will take approximately 7 to 10 business to process your refund.
We will return a product for faulty if it has failed to live up to its life expectancy and is covered by our warranty policy. The warranty policy is dependent on the product category and reason for failure. We will not return a product for faulty if it isn’t covered by our warranty policy or if it the product was damaged whilst being used in a way that it was not intended. The intention of use is at the discretion of Reine et Roi and will be judged in a reasonable way.
Fill in the form enclosed in your order with your details and return the item(s) to:
Click to download Return Form